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Lightning Reach user stories
Making a real impact on real people

Video testimonials

Lightning Reach case study: Kim

Stories

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Mary

Swindon, England

"The support that you’ve never come across, matched against your profile, is incredible. I discovered new support that is definitely relevant to me and my circumstances."

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Ellena

London, England

"This award has eased the burden of upcoming bills and will help alleviate my other costs. The support made a significant difference in reducing my mental health worries."

Lynn's story

Lynn

Weymouth, England

“What you do is amazing, it's fantastic. It wasn't just the financial difference it made to me, but the emotional support which made a big difference. It lifted my mood and made me more proactive.”

Rashmita's story

Rashmita

Leicester, England

“Mentally I couldn't cope, I wasn’t in a good place. The help from PA Housing and this portal has been a godsend because I wouldn't have found any of this support.”

Ben's story

Ben

Dartford, England

“It's a brilliant tool! It brings up support specific to your needs. Platforms like Lightning Reach restore belief and trust that there are people out there that genuinely want to help you.”

Darren's story

Darren

Montrose, Scotland

“The portal is amazing, there is so much information. Without the portal, I would have never had help like this. There was so much support on there no one had told me about, which is fantastic.”

Rebecca's story

Rebecca

Pennington, Greater London

“Lightning Reach was much smoother (than other applications) all things considered. It’s helped relieve stress in a tight financial situation."

 

Jennifer's story

Jennifer

Lambeth, London

“Within 2-3 days I was all done and dusted and got my payment. It was a miracle! I thought it would take a couple of months."

 

Millicent's story

Millicent

London, England

"I found it was really straightforward to fill out the form. My situation was difficult and this made it easy."

 

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Vivian

Croydon England

“To go from nowhere to getting support was incredible, I didn't even know this existed. It relieves so much stress, looking ahead at winter knowing that we will have some things to help."

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Nicola

Cardiff, Wales

“When we heard we got more support from [the Home is Where the Harm Is campaign] it felt like Christmas day. It was amazing to see my son happy. We were able to afford healthy food, which is crucial for his condition."

Ecaterina's story

Ecaterina

East London, England

“My experience has been great, thank you for existing and creating such a tool. The best thing is that it brings all the help you can get in one place...it gives you hope that you are about to reach the light of help.”

Jessica's story

Jessica

Yorkshire, England

“A lot of things can be daunting and people can be ashamed and overwhelmed looking for support but Lightning Reach makes it very effective at what it needs to do. It puts people at ease using it.”

Candi's story

Candi

Ipswich, England

“When you can't provide for your children it can be a very stressful and lonely situation...it has taken so much stress off, the place now feels like a home for me and my children.”

Hayley's story

Hayley

Newcastle upon Tyne, England

“It (the portal) is massively valuable, giving you options you don’t realise are out there, for people who think there is no way out this gives them hope.”

 

Mireille's story

 Mireille

London, England

“It was easy to access and all the information was very clear to understand. I could see there was a lot of support to access to get help."

Luke's story

Luke

Wiltshire, England

"Putting all support under one click of a button has taken all the stress away from applying for support.”

Claire's story

Claire

Perth, Scotland

"The Lightning Reach portal meant I was just clicks away from getting an answer and the money we needed to get through this difficult period”

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Sarah

Sheffield, England

“My life has been really sad a lot of the time, and I’m not happy that often, but this came at the right time; it really, really made a difference.”

Michelle, Lightning Reach user

Michelle

Pontypridd, Wales

“It relieved a lot of pressure to be able to put food in the cupboards. It was just knowing somebody could support you which meant just as much as the financial support.”

Leah's story

Leah

London, England

“Lightning Reach is really good for directing you to all the right places. I am truly grateful, the award meant we could have a warm meal and pack lunches for at least the next month!”

Karen's story

Karen

Lancashire, England

“It was surprisingly quick...it took away the worry of having to turn the heating off as the bills went sky high. I just think it's [the portal] a brilliant idea, really helpful, glad I found it!”

Michael's story

Elizabeth & Michael

Torpoint, England

“For somebody not good with computers you really helped…that did a lot of good for me. I have learnt a lot...I managed to do the second one [application] on my own."

Kim's story

Kim

Kinross, Scotland

"It has helped me think clearer, and it’s been great to see what help is out there... It has really helped me in reducing my stress, both mentally and physically.”

Anthony's story

Anthony

Lambeth, London

“It’s nice to know there is help available. It’s a good thing organisations like yourselves are trying to help in the time we are living in now.” 

Nicole's story

Nicole

Romford, England

“I don't normally apply for things like this... It relieved my stress, the grant really helped to get me through that month.”

Tomris's story

Tomris

Croydon, England

"[Lightning Reach] is so much better.., it just speeds it up completely. It’s really really good, so quick.”

 

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