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Lightning Reach user stories
Making a real impact on real people

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Elizabeth & Michael

Torpoint, England

“For somebody not good with computers you really helped…that did a lot of good for me. I have learnt a lot...I managed to do the second one [application] on my own."

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Darren

Montrose, Scotland

“The portal is amazing, there is so much information. Without the portal, I would have never had help like this. There was so much support on there no one had told me about, which is fantastic.”

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Hayley

Newcastle upon Tyne, England

“It (the portal) is massively valuable, giving you options you don’t realise are out there, for people who think there is no way out this gives them hope.”

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Kim

Kinross, Scotland

"It has helped me think clearer, and it’s been great to see what help is out there... It has really helped me in reducing my stress, both mentally and physically.”

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Rebecca

Pennington, Greater London

“Lightning Reach was much smoother (than other applications) all things considered. It’s helped relieve stress in a tight financial situation."

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 Mireille

London, England

“It was easy to access and all the information was very clear to understand. I could see there was a lot of support to access to get help.

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Anthony

Lambeth, London

“It’s nice to know there is help available. It’s a good thing organisations like yourselves are trying to help in the time we are living in now.” 

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Jennifer

Lambeth, London

“Within 2-3 days I was all done and dusted and got my payment. It was a miracle! I thought it would take a couple of months."

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Luke

Wiltshire, England

"Putting all support under one click of a button has taken all the stress away from applying for support.”

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Nicole

Romford, England

“I don't normally apply for things like this... It relieved my stress, the grant really helped to get me through that month.”

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Millicent

London, England

"I found it was really straightforward to fill out the form. My situation was difficult and this made it easy."

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Claire

Perth, Scotland

"The Lightning Reach portal meant I was just clicks away from getting an answer and the money we needed to get through this difficult period”

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Tomris

Croydon, England

"[Lightning Reach] is so much better.., it just speeds it up completely. It’s really really good, so quick.”

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