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Lightning Reach user stories
Making a real impact on real people

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Jessica

Yorkshire, England

“A lot of things can be daunting and people can be ashamed and overwhelmed looking for support but Lightning Reach makes it very effective at what it needs to do. It puts people at ease using it.”

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Candi

Ipswich, England

“When you can't provide for your children it can be a very stressful and lonely situation...it has taken so much stress off, the place now feels like a home for me and my children.”

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Hayley

Newcastle upon Tyne, England

“It (the portal) is massively valuable, giving you options you don’t realise are out there, for people who think there is no way out this gives them hope.”

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 Mireille

London, England

“It was easy to access and all the information was very clear to understand. I could see there was a lot of support to access to get help."

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Luke

Wiltshire, England

"Putting all support under one click of a button has taken all the stress away from applying for support.”

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Claire

Perth, Scotland

"The Lightning Reach portal meant I was just clicks away from getting an answer and the money we needed to get through this difficult period”

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Karen

Lancashire, England

““It was surprisingly quick...it took away the worry of having to turn the heating off as the bills went sky high. I just think it's [the portal] a brilliant idea, really helpful, glad I found it!”

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Elizabeth & Michael

Torpoint, England

“For somebody not good with computers you really helped…that did a lot of good for me. I have learnt a lot...I managed to do the second one [application] on my own."

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Kim

Kinross, Scotland

"It has helped me think clearer, and it’s been great to see what help is out there... It has really helped me in reducing my stress, both mentally and physically.”

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Anthony

Lambeth, London

“It’s nice to know there is help available. It’s a good thing organisations like yourselves are trying to help in the time we are living in now.” 

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Nicole

Romford, England

“I don't normally apply for things like this... It relieved my stress, the grant really helped to get me through that month.”

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Tomris

Croydon, England

"[Lightning Reach] is so much better.., it just speeds it up completely. It’s really really good, so quick.”

 

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Ben

Dartford, England

“It's a brilliant tool! It brings up support specific to your needs. Platforms like Lightning Reach restore belief and trust that there are people out there that genuinely want to help you.”

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Darren

Montrose, Scotland

“The portal is amazing, there is so much information. Without the portal, I would have never had help like this. There was so much support on there no one had told me about, which is fantastic.”

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Rebecca

Pennington, Greater London

“Lightning Reach was much smoother (than other applications) all things considered. It’s helped relieve stress in a tight financial situation."

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Jennifer

Lambeth, London

“Within 2-3 days I was all done and dusted and got my payment. It was a miracle! I thought it would take a couple of months."

 

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Millicent

London, England

"I found it was really straightforward to fill out the form. My situation was difficult and this made it easy."

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