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Millicent's story


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Millicent's Story

London, England

“The [Lightning Reach] portal made the whole process very straightforward. Filling out the forms was really easy and sending documents was simple, even on my iPhone. It only took about three or four working days too! 


"I thought there wouldn’t be anyone who can help me.”

At the start of 2022, single mum of three Millicent found herself struggling under the burden of high rent prices, rising energy bills and the soaring cost of everyday essentials. Working part-time and studying to gain further qualifications meant that Millicent’s income simply couldn’t cover her expenses.

Millicent had been looking for support, but thought there was not anything out there available to her so had never applied for a grant before.

“I needed to buy school uniforms for my kids, pay for their school dinners and school trips. Sometimes I had to choose between paying my rent or council tax and paying for my children’s needs. But I'd feel terrible when the bailiffs would come round and chase me for money that I simply didn’t have.”

Thankfully, Millicent’s luck changed when she received an email from Lambeth Council. She was initially sceptical having not applied for support before, as many grant applications require a lot of paperwork and long phone calls – something that a mum with three kids, college and work simply doesn’t have time to do.

But once Millicent created a profile on the Lightning Reach Portal, she quickly found that was very straightforward. Using just her iPhone she supplied all the required documents to prove her financial situation.

To her delight Millicent received a £500 grant, which has created some valuable breathing room, relieving a lot of the pressure that she was under.

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