Jenny’s story: finding support when energy debt became difficult to manage

London, UK

Jenny was signposted to Lightning Reach by E.ON Next. She received: 

• Monthly food bank vouchers 

• Energy-saving home upgrades from SHINE.

“When I got a call from SHINE, I was surprised. I didn't think I’d actually get help, but I did!”

We recently spoke to Jenny, a single mother of two who has been unable to return to work due to ongoing mental health challenges since the pandemic, as well as the birth of her child in 2021.

With no stable income, Jenny was struggling to cover essential household costs while caring for her children. Over time, paying for essentials like energy and food became harder, and she fell into debt with her energy provider.

“I suffer from quite bad mental health at the moment. I’ve been off work for a while and can’t go back anymore.”

Finding essential bill support through her energy provider

After struggling to keep up with her bills, Jenny was signposted to Lightning Reach by her energy provider, E.ON Next. She completed her application and described the platform as “easy to use” and “brilliant”. 

Through the platform, Jenny applied for support with SHINE. After discussing her situation with them, she began receiving food bank vouchers issued every 30 days to help with essential food costs. Also, within two weeks, an energy advisor visited her home and carried out practical improvements, including installing radiator reflectors and energy-efficient lightbulbs. She was also given tailored advice on managing her energy use while keeping her home warm.

For Jenny, this experience of finding help felt different, as the support actually came through.

“Sometimes you just put your information on, and nothing comes back. But, they contacted me fast and provided help.”

Practical food and energy debt support that made a difference

The energy debt support Jenny received has made a real difference to her life. With help covering essential food costs, she no longer has to worry about putting food on the table for her two young children. Energy-saving measures have also improved things at home, with her house feeling warmer and more comfortable. Jenny is hopeful these changes will help reduce her bills over time: “I can see it starting to go down”. 

With her essential bills more manageable, Jenny can now focus on improving her mental health while continuing to care for her children. Before this experience, she had no idea this type of help was available. Jenny now believes more people should be made aware that support like this exists.

Get help today

Could you or someone you know use help with their essential costs? Create your account today at www.lightningreach.org/application-portal to see what you're eligible for.