OVO: A new blueprint for delivering support in the utilities sector
See how OVO uses Lightning Reach to deliver £7.6m in direct support, simplify referrals and help customers access financial support in just 1-2 days.
Budget Checker
Turn affordability checks into faster outcomes
Help customers complete income and expenditure or ability-to-pay assessments quickly, then connect them straight to personalised financial support.
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Introducing our Budget Checker
Traditional affordability journeys are slow, repetitive, and disconnected from the help people actually need. Our Budget Checker combines affordability checks with personalised access to financial help, in one journey that people are more likely to complete.
Less admin. More impact.
A simpler, more supportive affordability journey that encourages engagement and improves completion rates.
Increase engagement
Guide customers through a low-friction affordability journey designed to maximise completion rates.
Better data collection
Open Banking, pre-filled income data and intelligent prompts reduce effort for customers while improving data quality.
Build a clear picture of affordability
Gain an accurate understanding of customers' circumstances through income and expenditure data, fuel and water poverty indicators, and affordability insights.
Reduce admin and duplication
Reuse affordability information across referrals, applications and support journeys, reducing repeat forms for customers and manual processing for teams.
Budget Checker in action
Explore case studies of how organisations are using our Budget Checker to better understand affordability and connect customers to relevant support.
Lambeth Council: Transforming access to housing and financial support
Discover how Lambeth Council is transforming access to housing and financial support with Lightning Reach. Learn how Lambeth Council is improving resident support.
RAF Benevolent Fund: Expanding access to financial support
We spoke with our Support Partner the RAF Benevolent Fund about their experiences using the Lightning Reach portal. The RAF Benevolent Fund started to use the portal in summer 2022 to administer their grants to help their service users access support available from their charity quickly and easily.Tell us about your charity and who you supportFor more than 100 years, the RAF Benevolent Fund has been supporting members of our RAF Family. We provide lifelong support to serving and ex-serving RAF p
ABTA LifeLine: Making financial support easier and safer to access
We spoke to our support partner ABTA LifeLine about how they have found working with Lightning Reach and using the portal. As a smaller charity established to support people who work or have worked in the travel industry, we heard from their Director Trudie Clements about how they have benefited from being on the portal.Tell us a little about your charity, who you support and what support you offer?ABTA LifeLine is ABTA’s (The Travel Association’s) charity for past and present employees of ABTA.
Racing Welfare: Making grant applications faster and easier
We spoke to our support partner Racing Welfare about how they have found working with Lightning Reach and using the portal. Racing Welfare provide support to the workforce of the British horseracing industry and have several of their grants available for people to apply for on the Lightning Reach portal. We heard from Regional Welfare Manager Brian Watson about how they have benefited from being on the portal.Briefly tell us a little about your charity. Who do you support and how do you support
TSB: Helping customers discover and access financial support
We spoke to our partner TSB about how they have found working with Lightning Reach and using the portal. We heard from Partnerships & Open Banking Lead Adam Betteridge about how they have worked with Lighting Reach in delivering additional vital support to their customers.Briefly tell us a little about your company.TSB is a retail bank with a heritage stretching back to the start of the savings bank movement 200 years ago, that provides full banking services to more than five million customers.
PA Housing: Transforming how residents access financial support
We spoke to our support partner PA Housing and heard from members of their Tenancy Sustainment Team about their experience working with Lightning Reach and how they have benefited from being on the portal. PA Housing is a registered provider of social housing offering more than 23,000 homes across the Midlands, London and the South East. PA Housing offers a support fund which residents can apply for through the Lightning Reach portal, and also assist tenants in applying for other support they ma
Royal British Legion: Reaching more people with faster financial support
Digital applications through the Lightning Reach portal have transformed Royal British Legion's (RBL) ability to provide support to individuals quicker and more efficiently, speeding up their processes and reaching a broader range of beneficiaries amidst the cost of living crisis.Increasing application numbers via the Lightning Reach portalRBL created their cost of living grants to help veterans, armed forces personnel and their families pay for everyday essential costs such as energy bills, foo
Royal Naval Benevolent Trust: Delivering support faster and reaching more people
Discover how the Royal Naval Benevolent Fund innovated their digital applications with Lightning Reach, streamlining support for RNBT beneficiaries.
Teaching Staff Trust: Expanding access to financial support for education staff
Since 2021, Teaching Staff Trust (TST) has partnered with Lightning Reach to streamline and enhance its financial support application process. TST provides vital assistance to individuals working, or who have worked, in various education roles, including nursery staff and teaching assistants.Improving efficiency with seamless application managementBefore partnering with Lightning Reach, TST faced challenges in securely accessing applicants’ bank statements, leading to delays in processing applic
Link Housing: Transforming engagement with hard-to-reach tenants
Discover how Link Housing transformed tenant engagement in social housing with Lightning Reach. Learn how social housing tenants found support independently.
The Salespeople’s Charity: Transforming grant-making for a small charity
We spoke to grant-making charity, The Salespeople's Charity, about how Lightning Reach has enabled them to triple their average grant awarded.
YES Energy Solutions: Helping more households access energy support
Discover how Lightning Reach & YES Energy Solutions revolutionised energy support, offering a faster, smarter digital pathway for energy support.
Plus Dane: Helping tenants access support through data-driven outreach
Discover how Plus Dane Housing empowers tenant support with data-driven outreach, ensuring tenant support is accessible and efficient.
Sunderland Care and Support: Transforming how frontline teams find financial support
Discover how Sunderland City Council's Lightning Reach to save time and connect residents to more financial help.
Chemical Engineers Benevolent Fund: Transforming grant delivery from hours to minutes
Discover how the Chemical Engineers Benevolent Fund revolutionised grant delivery with Lightning Deliver. Elevate your grant delivery process today!
Sunderland City Council: Helping more residents access financial support
Discover how Sunderland City Council and Lightning Reach are working together to transform access to financial support.
CDER Group: Strengthening customer support with measurable social value
Discover how CDER improved their social value reporting and customer support with Lightning Reach.
South Tyneside Council: Making financial support faster and easier to access
Discover how South Tyneside Council improved access to council financial support, accelerated crisis assistance, and connected residents to wider help with Lightning Reach.
Better affordability journeys across sectors
Designed for organisations helping customers access financial support, guidance and wider resilience services.
Local authorities
Help residents access financial support earlier, reduce avoidable escalations and evidence the impact of your local welfare assistance and homelessness prevention work.
Utilities
Help customers access support with utility bills, debt and other financial pressures while reducing manual work for your team.
Features built for connected support
Lightning Reach brings together the tools and workflows your team needs to deliver support more effectively.
Features
Helping partners reach more people, faster
88%
Of users complete their budget journey
11 minutes
The average completion time
82%
engage with further financial support
Better for customers. Better for organisations.
Discover how our Budget Checker can help your organisation reduce friction, improve engagement, capture better data and connect customers to financial support.
Get in touch
Support worker account
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Plus Dane: Helping tenants access support through data-driven outreach
Sunderland Care and Support: Transforming how frontline teams find financial support
Local authorities
Housing associations
Utilities
Charities
Homelessness pathway
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Lambeth Council: Transforming access to housing and financial support
Local authorities
Housing associations
Utilities
Charities
Crisis & Resilience Fund
/crisis-resilience-fund-councils
Sunderland City Council: Helping more residents access financial support
South Tyneside Council: Making financial support faster and easier to access
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Budget Checker
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Link Housing: Transforming engagement with hard-to-reach tenants
South Tyneside Council: Making financial support faster and easier to access
Utilities
Local authorities
Housing associations
Charities
Partner Hub
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OVO: A new blueprint for delivering support in the utilities sector
Utilities
Local authorities
Housing associations
Charities