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Description
Utilities
Make it easier for customers to access support
We bring financial support, grants and external schemes together in one place so it’s easier for your customers to get help with bills, faster.
Help customers access support before debt escalates
Many customers are eligible for support they don't know exists, while utilities teams are spending valuable time managing affordability journeys through disconnected systems and manual processes.
Lightning Reach helps utilities companies identify customers who may need help and connects them to grants, bill support and other financial assistance through an all-in-one platform.
How we help
We help utilities connect customers to financial assistance, while reducing pressure on customer support teams and minimising bad debt.
Increase support uptake
Make it easier for eligible customers to discover and apply for the support your organisation provides.
Connect customers to wider support
Help customers access additional grants, benefits, debt advice and bill support from other organisations.
Save time & resources
Reduce the time spent collecting information, chasing evidence and processing applications.
Real-time data & insights
Track what support customers are accessing and evidence the outcomes of your programmes.
Support that goes further
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25%
Of OVO customers found additional support.
1 - 2 days
For OVO customers to receive support.
62%
For referred OVO customers had a recorded outcome.
Helping utilities companies do more
Discover how utilities are extending the impact of their customer support programmes.
OVO: a new blueprint for delivering support in the utilities sector
See how OVO uses Lightning Reach to deliver £7.6m in direct support, simplify referrals and help customers access financial support in just 1-2 days.
Lightning Reach & YES Energy Solutions: Scaling energy support with a smarter, faster digital pathway
Discover how Lightning Reach & YES Energy Solutions revolutionised energy support, offering a faster, smarter digital pathway for energy support.
Explore our solutions
Everything your team needs to streamline applications, coordinate referrals and deliver support more effectively.
Features built for connected support
Lightning Reach brings together the tools and workflows your team needs to deliver support more effectively.
Features
Improve customer outcomes at scale
Discover how Lightning Reach can help you reduce manual processes and connect customers to support before debt escalates.
Get in touch