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Description
Housing associations
Better tenancy outcomes start with easier access to support
Housing associations are supporting more tenants with increasingly complex needs, while balancing stretched resources and growing expectations around tenant wellbeing.
When tenants don't engage, problems escalate
Many tenants are reluctant to engage with support services, particularly when financial pressures are affecting their tenancy. At the same time, fragmented services, manual processes and repeated applications can create additional barriers to getting help.
Lightning Reach is the only platform that helps organisations find, assess and deliver financial support. Teams can support tenants directly, make warm onward referrals, and see how support is progressing, all in one place.
How we help
Give tenants one simple way to access support, while your team gains the tools to deliver it more efficiently.
Turn every interaction into an opportunity for support
Whether it's an affordability check, arrears letter, or conversation with a housing officer, make it easy for tenants to access grants, benefits and help with bills through one trusted platform.
Reduce demand on frontline teams
Empower tenants to find and access support independently, reducing the time spent on manual applications, follow-ups and referrals.
Demonstrate social value and tenant outcomes
Help more tenants access the support they need while tracking outcomes in real time. Understand what support is being accessed, identify emerging needs and move beyond spreadsheets with reporting that makes it easier to evidence social value and service impact.
Identify tenants who need support earlier
Spot financial difficulties before they escalate. Help prevent arrears, improve tenancy sustainment and intervene before issues become more costly to resolve.
Helping housing associations support more tenants, faster
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90%
Reduction in average triage time for SNG tenants
3-4 hours
Saved per day per caseworker, PA Housing reduced administration and no longer need to manually chase missing information.
94%
Of Link Housing tenants found support independently
Proven impact across housing associations
Explore case studies of how housing associations are helping tenants access support earlier, reducing pressure on frontline teams and improving tenant outcomes.
Link Housing: engaging hard-to-reach social housing tenants with Lightning Reach
Discover how Link Housing transformed tenant engagement in social housing with Lightning Reach. Learn how social housing tenants found support independently.
Partner Spotlight: PA Housing
We spoke to our support partner PA Housing and heard from members of their Tenancy Sustainment Team about their experience working with Lightning Reach and how they have benefited from being on the portal. PA Housing is a registered provider of social housing offering more than 23,000 homes across the Midlands, London and the South East. PA Housing offers a support fund which residents can apply for through the Lightning Reach portal, and also assist tenants in applying for other support they ma
Plus Dane: Empowering tenants to find support through data driven outreach
Discover how Plus Dane Housing empowers tenant support with data-driven outreach, ensuring tenant support is accessible and efficient.
Bespoke solutions for better outcomes
Everything your team needs to help tenants access support, coordinate referrals and reduce administrative burden.
Features built for connected support
Lightning Reach brings together the tools and workflows your team needs to deliver support more effectively.
Features
A better approach to tenant support
Discover how Lightning Reach can help your organisation reduce admin, empower tenants to self-serve and deliver better outcomes across your communities.
Get in touch