OVO: A new blueprint for delivering support in the utilities sector
See how OVO uses Lightning Reach to deliver £7.6m in direct support, simplify referrals and help customers access financial support in just 1-2 days.
Partner Hub
When someone needs help beyond what's available through your own services, it can be difficult to coordinate the extra help they may need.
Partner Hub lets you manage applications and support delivery while making warm referrals to organisations across your network, all on one platform.
People often need support from more than one organisation, but disconnected services make it hard to find and coordinate the help available.
When referrals, applications and case updates sit across different systems, it's difficult to see what support someone has received, where gaps exist and what should happen next.
People are often asked to provide the same information multiple times to different organisations, creating frustration and barriers to support.
Manage every stage of support delivery through one platform. From applications and assessments to awards, referrals and reporting, Partner Hub gives teams the tools they need to administer support more efficiently.
Built-in tools such as Open Banking, ID verification and tailored application forms help reduce admin, while referrals to trusted partner organisations help people access additional support when needed.
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Run your support schemes through one system for applications, eligibility and delivery, while creating a better experience for the people you support.
When people need support beyond your organisation, make warm referrals across your network.
See where people have been referred, what support they've accessed and where gaps exist.
Give your team the tools to process referrals faster and support more people with less manual work.
Empower individuals to find and apply for support through a simple, connected experience.
Reduce manual applications, eligibility checks and follow-ups, so your team can spend less time on admin.
Access reporting and track engagement to better understand your impact and support delivery.
Discover how organisations are using Lightning Reach to reach more people, reduce admin and improve delivery.
See how OVO uses Lightning Reach to deliver £7.6m in direct support, simplify referrals and help customers access financial support in just 1-2 days.
Discover how Lambeth Council is transforming access to housing and financial support with Lightning Reach. Learn how Lambeth Council is improving resident support.
We spoke with our Support Partner the RAF Benevolent Fund about their experiences using the Lightning Reach portal. The RAF Benevolent Fund started to use the portal in summer 2022 to administer their grants to help their service users access support available from their charity quickly and easily.Tell us about your charity and who you supportFor more than 100 years, the RAF Benevolent Fund has been supporting members of our RAF Family. We provide lifelong support to serving and ex-serving RAF p
We spoke to our support partner ABTA LifeLine about how they have found working with Lightning Reach and using the portal. As a smaller charity established to support people who work or have worked in the travel industry, we heard from their Director Trudie Clements about how they have benefited from being on the portal.Tell us a little about your charity, who you support and what support you offer?ABTA LifeLine is ABTA’s (The Travel Association’s) charity for past and present employees of ABTA.
We spoke to our support partner Racing Welfare about how they have found working with Lightning Reach and using the portal. Racing Welfare provide support to the workforce of the British horseracing industry and have several of their grants available for people to apply for on the Lightning Reach portal. We heard from Regional Welfare Manager Brian Watson about how they have benefited from being on the portal.Briefly tell us a little about your charity. Who do you support and how do you support
We spoke to our partner TSB about how they have found working with Lightning Reach and using the portal. We heard from Partnerships & Open Banking Lead Adam Betteridge about how they have worked with Lighting Reach in delivering additional vital support to their customers.Briefly tell us a little about your company.TSB is a retail bank with a heritage stretching back to the start of the savings bank movement 200 years ago, that provides full banking services to more than five million customers.
We spoke to our support partner PA Housing and heard from members of their Tenancy Sustainment Team about their experience working with Lightning Reach and how they have benefited from being on the portal. PA Housing is a registered provider of social housing offering more than 23,000 homes across the Midlands, London and the South East. PA Housing offers a support fund which residents can apply for through the Lightning Reach portal, and also assist tenants in applying for other support they ma
Digital applications through the Lightning Reach portal have transformed Royal British Legion's (RBL) ability to provide support to individuals quicker and more efficiently, speeding up their processes and reaching a broader range of beneficiaries amidst the cost of living crisis.Increasing application numbers via the Lightning Reach portalRBL created their cost of living grants to help veterans, armed forces personnel and their families pay for everyday essential costs such as energy bills, foo
Discover how the Royal Naval Benevolent Fund innovated their digital applications with Lightning Reach, streamlining support for RNBT beneficiaries.
Since 2021, Teaching Staff Trust (TST) has partnered with Lightning Reach to streamline and enhance its financial support application process. TST provides vital assistance to individuals working, or who have worked, in various education roles, including nursery staff and teaching assistants.Improving efficiency with seamless application managementBefore partnering with Lightning Reach, TST faced challenges in securely accessing applicants’ bank statements, leading to delays in processing applic
Discover how Link Housing transformed tenant engagement in social housing with Lightning Reach. Learn how social housing tenants found support independently.
We spoke to grant-making charity, The Salespeople's Charity, about how Lightning Reach has enabled them to triple their average grant awarded.
Discover how Lightning Reach & YES Energy Solutions revolutionised energy support, offering a faster, smarter digital pathway for energy support.
Discover how Plus Dane Housing empowers tenant support with data-driven outreach, ensuring tenant support is accessible and efficient.
Discover how Sunderland City Council's Lightning Reach to save time and connect residents to more financial help.
Discover how the Chemical Engineers Benevolent Fund revolutionised grant delivery with Lightning Deliver. Elevate your grant delivery process today!
Discover how Sunderland City Council and Lightning Reach are working together to transform access to financial support.
Discover how CDER improved their social value reporting and customer support with Lightning Reach.
Discover how South Tyneside Council improved access to council financial support, accelerated crisis assistance, and connected residents to wider help with Lightning Reach.
Built for organisations managing complex support journeys, Partner Hub brings referrals, reporting and support delivery together to help teams work more effectively.
Help residents access financial support earlier, reduce avoidable escalations and evidence the impact of your local welfare assistance and homelessness prevention work.
Help customers access support with utility bills, debt and other financial pressures while reducing manual work for your team.
Lightning Reach brings together the tools and workflows your team needs to deliver support more effectively.
FeaturesOf OVO customers found additional support.
For OVO customers to receive support.
For referred OVO customers had a recorded outcome.
Get in touch to see how Partner Hub can help your organisation create clearer pathways to additional support.
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