Deliver better supported applications
Help clients access financial support by managing applications on their behalf, tracking progress and guiding them through every step of the journey.
A simpler way to support clients
Many people need help accessing financial support, but supporting someone through an application can be time-consuming. Advisors often switch between notes, emails and different systems while completing applications and keeping clients updated.
When information is spread across multiple places, it's harder to track progress, collaborate with colleagues and provide consistent suppor, especially if a client works with more than one advisor.
Lightning Reach gives support workers a dedicated workspace to manage applications on behalf of clients. Complete applications, track progress, communicate with applicants and collaborate with colleagues from one secure platform, helping people access support while reducing administration.
Benefits of Support Worker Accounts
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Complete applications on behalf of clients
Create client accounts, submit applications and manage the entire journey for people who need assisted support, all from one secure portal.
Support clients more efficiently
Receive personalised support matches as client information is added, monitor application progress and respond quickly to requests for additional information.
Collaborate across your organisation
Share client accounts between colleagues, access existing client records and ensure continuity of support, even when advisors change.
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Built for frontline teams
Support Worker Accounts are designed to fit the way frontline organisations work. Advisors can create new client accounts, request access to existing Lightning Reach accounts or switch into "client mode" to see exactly what an applicant sees, making it easier to guide people through every stage of the process.
The platform also supports collaborative working. Teams can transfer clients between advisors with a single click, while shared client records ensure colleagues can continue supporting returning clients without asking them to start again. Both applicants and support workers receive updates throughout the application journey, helping everyone stay informed.
What our partners say
Lightning Reach is much easier to use than the big book. We’re really impressed with it so far. It saves time, it’s easier to use, and it’s already helped one of our clients in a way we wouldn’t have managed otherwise.
Helen, Sunderland Care
By using Support Worker Accounts, organisations can provide more effective assisted digital support, helping advisors spend less time on administration while ensuring residents receive the financial support they're entitled to.
Finding support through
Lightning Reach
Need help? We've answered some of the questions we hear most often.
What is digital voucher delivery?
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What are Support Worker Accounts?
Support Worker Accounts allow advisors and frontline staff to use Lightning Reach on behalf of their clients, helping them find, apply for and manage financial support through a dedicated workspace.
Can support workers complete applications for clients?
Yes. Support workers can create client accounts, complete applications, upload information where required and track progress throughout the application journey.
Can a client take over their account later?
Yes. Once a client feels confident managing their own applications, the support worker can hand the account back to them so they can continue independently.
What if the client already has a Lightning Reach account?
Support workers can request permission to access an existing client account, allowing them to provide support without creating a duplicate profile.
Can multiple support workers access the same client?
Yes. Client accounts are visible to authorised members of the organisation, making it easy to transfer clients between advisors or continue supporting returning clients.
Will support workers receive application updates?
Yes. Support workers receive notifications about application progress, requests for further information and decisions. Applicants also receive these notifications if an email address has been provided.
How does Lightning Reach help identify relevant support?
As support workers build a client's profile, Lightning Reach dynamically updates the list of available grants, benefits and other support, helping advisors quickly identify the most relevant opportunities.
