Connect the systems you already use
Integrate Lightning Reach with your CRM, case management software and other platforms using public APIs, reducing duplicate data entry while keeping your existing workflows in place.
A better way to connect your systems
Managing applications across disconnected systems creates unnecessary administration. Teams spend valuable time transferring information between platforms, while duplicate data and manual processes increase the risk of errors.
Lightning Reach integrates with your existing CRM, case management software and other systems through public APIs, helping you streamline workflows and maintain a single source of truth.
Benefits of Integrations
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Connect with your existing systems
Integrate Lightning Reach with your CRM, case management software or internal platforms without replacing the tools your teams already rely on.
Reduce duplicate data entry
Automatically synchronise application information between systems, removing manual administration and reducing the risk of errors.
Create connected customer journeys
Share information securely across integrated services, allowing applicants to move between platforms without repeatedly providing the same information.
What our partners say
When you give tenants the right tool, they do want to help themselves and they do want to engage.
Rhona, Link Housing
By partnering with Lightning Reach, Link Housing enabled tenants to find and access financial support independently, increasing engagement among hard-to-reach groups while reducing staff workload and allowing teams to focus on those who needed additional support.
Finding support through
Lightning Reach
Need help? We've answered some of the questions we hear most often.
What is digital voucher delivery?
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Can Lightning Reach integrate with our existing CRM?
Yes. Lightning Reach provides public APIs that allow organisations to connect the platform with their existing CRM, case management software or other internal systems.
Do we need to replace our current systems?
No. Lightning Reach is designed to complement your existing technology, allowing you to continue using your current systems while securely sharing information between platforms.
What can the APIs be used for?
Public APIs can be used to review and manage applications, synchronise data between systems, automate workflows and support bespoke integrations based on your organisation's requirements.
What is the Policy in Practice integration?
Lightning Reach integrates with Policy in Practice's Better Off Calculator, allowing applicants to access benefit entitlement checks as part of their support journey.
How does the better off calculator integration work?
The integration is two-way. Applicants can begin either through Lightning Reach or directly within the Better Off Calculator, with information shared between both systems so they don't need to complete the same details twice.
Can integrations support custom workflows?
Yes. Public APIs can be used to build bespoke integrations and automations that fit your organisation's existing processes and technology.
Is data transferred securely?
Yes. Information shared through Lightning Reach integrations is transferred securely, helping organisations maintain accurate records while meeting their data governance requirements.
