Angharad's story
Through the Lightning Reach portal Darren received support from:
Through the Lightning Reach portal Darren received support from:
Through the Lightning Reach portal Jessica received support from:
Through the Lightning Reach portal Jessica received support from:
Through the Lightning Reach portal Nidhi received support from:
Through the Lightning Reach portal Nidhi received support from:
Through the Lightning Reach portal, Angharad received:​
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£150 towards her energy bills
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A heated blanket
Angharad was referred to the Lightning Reach portal through:
Angharad received support from:
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Energy saving help for a warmer winter
Swansea, Wales
“I'm no stranger to hardship, but things have been tougher lately.”
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We recently spoke with Angharad, an author from Swansea. She’s currently out of work and living on a low income. Angharad deals with health issues, so keeping her home at a steady, comfortable temperature is important for her wellbeing. As everyday costs and energy prices rise, that’s become harder, and the worry about higher bills is never far away.
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“I’ve always focused on stretching the pennies and forgoing luxuries, but my health means I have to be more mindful about warmth and self-care, and that puts extra pressure on my finances.”
Finding simple support, fast
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Looking for help with her energy costs, Angharad signed up to the portal, completed her profile, and began exploring financial support.
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Soon after, Angharad came across the OVO Extra Support scheme, designed to give their customers a bit of extra help with their bills. OVO provided practical help, including a heated blanket which arrived the next day, and £150 in bill support for her energy account.
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“It was extremely easy and straightforward. I just couldn’t believe how quickly I got the support”
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Keeping warm, keeping control
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Heading into winter, Angharad feels more at ease. The £150 bill support means she can put the heating on when she needs to, without worrying about the cost. The heated blanket has become part of her routine too, keeping her warm without heating the whole home, which helps her save energy.
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Overall, the support has helped her stay warm in a way that suits her health needs and her budget, leaving more room for essentials when she needs them.
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“The blanket arrived just at the right time before winter, and along with the £150 bill support, it’s such a useful and practical intervention. I can keep the heating off for longer, which helps with my bills, and being resourceful and living within my means gives me a real sense of independence and control.”
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The support from OVO has helped her to stay well, stay warm, and stay independent, and knowing she can return to Lightning Reach when needed brings her reassurance.
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Get help today
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Could you or someone you know benefit from financial support? Create your account today at www.lightningreach.org/application-portal to see what you're eligible for.