The Warm Homes Network

Cadent’s Warm Homes Network connects you with trusted organisations that can provide practical advice and support to help you stay warm, safe and financially secure.

Whether you need help with energy costs, managing household bills or finding financial support, the Warm Homes Network can connect you with support tailored to your circumstances

One referral can help you access a range of support, making it easier to get the help you need in one place.

Sign up
Anjie, received help through Lightning Reach

"When you feel that there's no light at the end of the tunnel, there is. I'm living proof it can happen"

Anjie, received help through Lightning Reach

#F63F00

Finding support through Lightning Reach

Need help? We've answered some of the questions we hear most often.

FAQ Question

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

What is the Warm Homes Network?

The Warm Homes Network (WHN) is a Cadent service that connects you with trusted organisations offering practical advice and support to help you stay warm, safe and financially secure. Through one simple referral, you can be connected to a range of support based on your individual needs.

What support could I get?

Depending on your circumstances and eligibility, support may include:

  • Help to maximise your income
  • Energy efficiency advice
  • Support with the Priority Services Register
  • Free gas appliance servicing

The network can help with both immediate issues and longer-term solutions, and the support is free and confidential.

Who can apply?

The support available will depend on your individual circumstances and the eligibility criteria for each service. By providing some information about your circumstances, you can find out what support may be available to you.

How can I apply?

You can get started online through Lightning Reach. Create an account and provide some information about your circumstances so we can help connect you with relevant support. You can also contact the Warm Homes Network directly by calling 0800 015 4505, Monday to Friday, 8am–5pm, or emailing WHN@cadentgas.com.

Who are Lightning Reach?

Lightning Reach is a financial support portal that makes it easier to find and apply for personalised support in one place. Through Lightning Reach, you can securely provide information about your circumstances and discover support that may be relevant to you.