Energy help for colder days: support with bills through Lightning Reach

Energy bills becoming a worry? Our user support champion, Oli, breakdowns what you can do.

Many of us remember waiting until the very last minute to switch on the heating each year. It almost felt like a challenge: how long could we hold out? But today, with energy bills so high, that wait doesn’t feel like a game anymore, it feels like a necessity to keep costs down. 

Even now, when energy debt feels like the new norm, you are not alone. There are actions you can take to help you bounce back and feel in control. However you pay for your energy, support is available.

Your energy provider might surprise you

I get it, picking up the phone to your energy provider isn’t exactly anyone’s idea of fun. And let’s be honest, asking for help of any kind can feel really hard. The truth is that reaching out isn't a weakness, it’s a step towards taking back control.

When my supplier suggested bumping up my monthly payments, I had to be honest and say, “I just can’t afford that right now.” To my surprise, they listened and kept things as they were. It was a good reminder that sometimes, speaking up can make a difference.

How might they help you? Well, they could spread your payments, offer emergency top-ups, set up hardship funds or even write off some of your debt. It’s worth reaching out, because being open about what’s going on can take a lot of pressure off.

We know some energy help experts

Even if you feel stuck, there’s a wide range of energy support available through Lightning Reach. Support could include grants to help with energy debt, advice to reduce costs, or even efficiency packs like draft excluders and radiator covers.

Sign up and create your profile (it takes around 10 minutes) and you’ll see your own personalised list of support options.

You’re not stuck this winter 

Don’t wait until you’re sitting there in three jumpers and a duvet. Take a breath, take action, and let’s lighten the load together. You deserve to feel cosy, safe and supported at home.

Create your account today at www.lightningreach.org/application-portal to see what you're eligible for.