Features update: saving money on bills and more accurate support

George Greenhalgh, Product Manager

November 2025

Our software team has been hard at work developing improvements inspired by your feedback. These updates are designed to make your day-to-day tasks simpler, safer, and more efficient. Here’s what’s new:

More support options to save money on bills

Users will now see a dedicated ‘Looking to save money on your bills?’ section within the Support Match screen. This brings together hard-to-find social tariffs, offers and deals from partners aligned with our mission, helping applicants discover more ways to save money and reduce everyday living costs.

Feedback from our users so far has been positive, so expect more from us in this space moving forwards!

The new save money on bills section helps users bring down their monthly outgoings

More accurate location matching

One of the ways we find personalised support schemes for each user is by looking at their location. We’ve just updated to the latest ONS dataset, which means that users will more accurately be matched to schemes in their local area. This will reduce cases where people are shown support they are not eligible for due to location.

We’d love your feedback

Your feedback is what drives these improvements. If you have thoughts on the Income and Expenditure functionality or any of our existing features, please get in touch with George at george@lightningreach.org. Every idea helps shape what we build next!