Florence’s story: breaking the cycle of energy debt

Through Lightning Reach, Florence received:

• £400 in support towards her energy debt from YES Energy Solutions

• Lower monthly energy repayments

• Receiving debt support from StepChange Debt Charity

“It was a huge shock to me, as I didn’t think we’d get anything. Getting that £400 off the energy bill means our debt will be cleared a lot sooner.”

Florence, a mum of two, recently shared how rising living costs have been putting pressure on her family. She and her partner live in privately rented accommodation and, as a low-income family, rely on Universal Credit benefits. With two children to support, the family has always prioritised paying their rent and putting food on the table. Most of the benefits go towards childcare, leaving little to help with everyday household bills.

Things became harder when Florence’s partner lost his job. With less money coming in and rent taking up most of their income, keeping up with household bills became a struggle. Energy bills were one of the biggest challenges. The family quickly fell behind on payments, and the energy debt grew, adding extra pressure to their everyday lives.

“We are privately renting to keep a roof over the kids’ heads, but it’s crippling us. It feels like we’re always chasing our tail with debt from previous years.”

A simpler way to get support

Florence's breakthrough moment came when she first found Lightning Reach through Money Saving Expert while searching online for financial help. Through the portal she was matched to energy support from YES Energy Solutions and applied for help immediately. After a quick phone call to discuss her circumstances, YES Energy Solutions provided her with £400 towards her energy bill. 

“It was so easy. It's really good how Lightning Reach tells you what you're eligible for and what to apply for.”

Since we spoke to Florence, she has now also been referred to StepChange Debt Charity via Lightning Reach's partnership with OVO. This means that she will not only get the immediate debt relief, but also ongoing support to ensure she can break out of the cycle of debt and build towards financial stability.

Energy debt help that made a difference

Florence didn’t expect to receive anything, so the support came as a welcome surprise. The payment towards her energy debt made an immediate impact, helping reduce their debt and making the remaining balance feel much more manageable. After a difficult year, Florence says her family is finally starting to feel hopeful again. With her partner due to start a new, stable job soon, she now feels there is a clear path to getting back on track. 

“The support helped bring our energy debt down quite a bit. Hopefully, we will have the opportunity to finally clear our debts.”

Get help today

Could you or someone you know use a helping hand building up your financial resilience? Create your account today at www.lightningreach.org/application-portal to see what you're eligible for.