SHINE Energy Advice

SHINE London is a free energy advice service and referral network for Londoners experiencing fuel poverty. It offers a dedicated freephone helpline with guidance on reducing energy bills and support with energy debt and complex billing issues

SHINE can also help with water discounts and energy efficiency grant applications, as well as signposting to other public health services.

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Symone, SHINE scheme awardee

“I spoke to someone at SHINE, and within 3 minutes, they booked my appointment. The Energy Doctor arrived within 48 hours and helped me with everything!”

Symone, SHINE scheme awardee

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Finding support through Lightning Reach

Need help? We've answered some of the questions we hear most often.

FAQ Question

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What is The Seasonal Health Intervention Network (SHINE)?

The Seasonal Health Intervention Network (SHINE) is a fuel poverty referral network and free energy advice service for Londoners. SHINE London offers a dedicated helpline and affordable warmth interventions to ensure households get the help they need to reduce utility bills, tackle energy debt and ultimately stay well and warm.

Who can apply?

SHINE accepts referrals for households of any tenure, with an income below £16,480, receives means tested benefits or where a households member falls under a SHINE target group:

  • Has a disability
  • Has a long-term health conditions worsened by the cold
  • Is a child under 15
  • Is an adult over 60
  • Spends more than 10% of household income on gas, electric or communal heating

How can I apply?

Simply click the ‘Apply’ button above and fill out the form to make your application.

Who are Lightning Reach?

SHINE has partnered with Lightning Reach to manage applications for their support schemes. Lightning Reach is a financial support portal which makes it easy for people to find and apply for a wide range of personalised support in one place. As well as applying for support from SHINE, you can use Lightning Reach to find over 2500 support schemes including grants, benefits, help with bills and other vital resources.