Finding support with energy bills and household costs

When Marta moved into her Stonewater housing association property, managing her energy bills and household costs became an important priority. Receiving Personal Independence Payment (PIP), Millicent wanted to make sure she could keep on top of her energy expenses and access additional support if her financial circumstances changed.

Through Lightning Reach, Marta was connected with Becci, who guided her through the process of applying for financial assistance towards her energy costs.

“After speaking to Becci, I was able to provide her with information that supported my need for a grant.”

With guidance throughout the application, Marta was able to access support to help manage her energy bills. She also connected with National Energy Action for further advice on household energy consumption and managing ongoing costs. The support helped Marta feel more reassured about managing her energy needs, particularly during colder weather when heating becomes essential. Beyond the financial assistance, knowing that she could reach out again if her circumstances changed made a real difference.

“The support was well received, and I want to thank Becci for all the support that was offered.” Marta now feels more confident about seeking assistance when needed and encourages others facing similar challenges not to hesitate.