Rising energy costs were putting increasing pressure on Tommy's finances when his boiler stopped working during winter. Living alone and already £400 in debt with E.ON Next, he couldn't afford the repairs and was left without heating in his home. The financial pressure and difficult living conditions left him feeling overwhelmed.
After contacting E.ON Next, Tommy was signposted to Lightning Reach to explore the support available to him. Through the platform, he discovered help he hadn't previously known about, including a £50 electricity voucher from YES Energy Solutions and £400 towards his energy debt and a new washer/dryer. He also received energy advice from SHINE to help him manage his energy costs in the future.
With support towards his energy costs and essential household needs, Tommy was able to relieve some of the immediate financial pressure. Having initially been unsure about asking for help, the experience also gave him more confidence to seek support when he needs it.
Lightning Reach helped me to find support that I hadn't heard about before.
Tommy
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