After moving into a new home with her two children, Ese began dealing with damp and mould issues alongside high electricity costs. With no gas supply and a home that relied entirely on electric heating, keeping the property warm became expensive. The situation was particularly concerning as one of her sons' allergies were being affected by the damp conditions.
After hearing about Lightning Reach from a neighbour, Ese created an account and was matched with several sources of support. Through the platform, she received practical energy-saving items, a £50 energy voucher, and specialist advice to help her manage both her energy use and the damp and mould issues in her home.
With practical guidance and help towards energy costs, Ese felt better equipped to manage the challenges she was facing and more confident about maintaining a healthy home environment. Having access to several organisations through one platform made it much easier to find support during a stressful time.
"It's been super helpful. The different bits of support together have really helped me a lot and I've learned a lot from the advice."
Ese
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