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When energy debt became difficult to manage

Jenny received:

  • Monthly food bank vouchers and energy saving upgrades from SHINE

"When I got a call from SHINE, I was surprised. I didn't think I'd actually get help, but I did!"

2
min read

Jenny was struggling to cover everyday costs after being unable to return to work due to ongoing mental health challenges. As a single mother of two with no stable income, she found it increasingly difficult to keep up with essential costs and fell into debt with her energy provider.

After being signposted to Lightning Reach by E.ON Next, Jenny was matched with SHINE through the platform. She received monthly food bank vouchers to cover food costs, as well as energy-saving improvements and advice to help make her home warmer and more efficient.

With food bank vouchers helping to cover essential costs and energy-saving improvements making her home warmer and more efficient, Jenny no longer had to worry as much about putting food on the table or keeping the house comfortable for her children. With some of those day-to-day pressures reduced, Jenny is now able to focus on improving her mental health while continuing to care for her family.

"Sometimes you just put your information on, and nothing comes back. But, they contacted me fast and provided help."

Jenny

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