After moving into a new home, Symone found it difficult to keep the property warm. The building lost heat quickly, leaving rooms cold and making it harder to manage her energy costs, particularly while using a pay-as-you-go meter.
After discovering Lightning Reach through a Lambeth Council newsletter, Symone was matched with support from SHINE. Within minutes of speaking to the team, an appointment was arranged and an Energy Doctor visited her home within 48 hours. During the visit, £250 worth of energy-saving measures were installed, including radiator reflectors and energy-efficient lightbulbs, alongside practical advice on reducing energy use.
Symone's home now stays warmer for longer, helping to reduce the amount of heating she needs to use and making her daughter's room more comfortable. The advice and improvements have also given her more confidence in managing her energy use and greater control over her household bills.
"Now it keeps the house warm for maybe about 2 or 3 hours. I walked into her room the other day, and thought 'Oh! It's nice in here!'"
Symone
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